Shipping Policy

Free 2-3 day delivery on orders over £50

Our 2-3 day delivery service is only available within the UK. Orders placed before 12 pm Monday to Friday will be shipped that day. Orders placed after 12 pm Friday and on Saturday/Sunday will be shipped on the following Monday. (Excluding bank holidays when orders will be shipped the next working day)

Monday - Friday (by 12pm) — 2-3 Day Delivery £4.99*
Spend over £50 — FREE 2-3 Day Delivery (automatically applied at checkout)

*Unfortunately, 2-3 day delivery is not available for some Channel Islands and Scottish Highlands postcodes. However, your order should arrive within 4 working days. For more information regarding delivery please contact us.

International Delivery

Unfortunately, we are currently unable to ship outside of the UK using our standard delivery service.

Returns Policy

If you need to return something to us, please contact us first at info@velvapro.com for approval. Once approved, please send your product in a secure package to the following address:

Velvapro Returns
C/O Salon Professional Brands Ltd
Unit 12 Woodbank Industrial Estate
Turncroft Lane
Stockport
SK1 4AR

Please enclose a copy of your order confirmation with your parcel or a note with the following details to allow us to process your return:

• Name
• Email address
• Delivery address
• Order number
• Contact number